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FAQ

HOW TO PLACE AN ORDER
E-MAIL US: LittleDoveCreations@gmail.com
Text: (717) 316-0149

WHAT PAYMENT TYPES ARE ACCEPTED?

Credit Cards, PayPal, Venmo and CashApp
 
SHIPPING & DELIVERY

Please understand that all Little Dove Creations are handcrafted here in Pennsylvania by me. All  shipped items are wrapped individually with padding and then placed in strong boxes and insured. Care card instructions are also included.

 

Each custom item can take up to 10 days to design, produce, and be packaged to ship or pick up.  Please keep this and shipping time in mind when placing your order if needed by a specific date.  

RETURNS

CUSTOM ORDERS: Due to the custom nature of these items, returns are not accepted. Before your product is handcrafted, you will be sent a proof for approval. Once the proof is approved by you, no further changes can be made. ​

NON-CUSTOM ORDERS:  If the item is NOT personalized, and could be resold, returns are accepted with a 10% restocking fee. The cost of shipping back to Little Dove Creations will be paid by the customer. Once the item is received by Little Dove Creations and is in undamaged and re-sellable condition, the customer will be refunded minus the 10% restocking fee. 

If the item is returned damaged, no refund will be given. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

If you have any questions on how to return your item to us, contact us.

Your item needs to have the receipt or proof of purchase.

 

TRACKING YOUR ORDER

Every product is shipped with tracking and insurance.    If your item arrives damaged, Little Dove Creations will assist you in filing a claim with the postal service.

 

PRIVACY POLICY

This privacy policy will help you understand how Little Dove Creations (LDC) uses and protects the data you provide to us when you visit and use our website to order products. We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. What User Data We Collect When you visit the website, we may collect the following data:

• Your IP address

• Your contact information and email address

• Other information such as interests and preferences

• Data profile regarding your online behavior on our website

Why We Collect Your Data

We are collecting your data for several reasons:

• To better understand your needs

• To improve our services and products

• To send you promotional emails containing the information we think you will find interesting

• To contact you to fill out surveys and participate in other types of market research

• To customize our website according to your online behavior and personal preferences

Safeguarding and Securing the Data
LDC is committed to securing your data and keeping it confidential. LDC has done all in our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online. We use well known secure payment processing and shipping platforms that maintain up to date online security certificates to ensure your personal payment data is less likely to be compromised.

Little Dove Creations takes privacy very seriously.  We do use photos of completed projects on our social media for marketing and advertising purposes but we will never identify who placed the order or who the order is for.

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